> For the complete documentation index, see [llms.txt](https://docs.acho.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.acho.io/acho-studio/resources/import-data/zendesk-chat.md).

# Zendesk Chat

### Connect to Zendesk Chat

1\. Go to the **Resources** page and click the <img src="/files/luUqNwhjG7IZbheUpaBG" alt="" data-size="line">  button.&#x20;

2\. Select **Zendesk Chat**.

3\. Enter your account credentials and click **Connect**.&#x20;

* **`Access Token`**: Follow the instructions [here](https://developer.zendesk.com/rest_api/docs/chat/auth) to generate the Access Token.&#x20;
* **`Start Date`**: Retrieve data after this date. The date should be UTC date and time in the format 2017-01-25T00:00:00Z.
* **`Subdomain`**(Optional)

4\. Choose tables to import and click **Finish Setup**.&#x20;

5\. You will see a  <img src="/files/-MgBo4LSmdK4OS-NqLZy" alt="" data-size="line"> icon next to your resource. It may take a few minutes to several hours depending on the data size and the number of your tables. Once your data is ready, you will receive a notification email.&#x20;

### Supported table <a href="#output-schema" id="output-schema"></a>

* [Accounts](https://developer.zendesk.com/rest_api/docs/chat/accounts#show-account)
* [Agents](https://developer.zendesk.com/rest_api/docs/chat/agents#list-agents) (Incremental)
* [Agent Timelines](https://developer.zendesk.com/rest_api/docs/chat/incremental_export#incremental-agent-timeline-export) (Incremental)
* [Chats](https://developer.zendesk.com/rest_api/docs/chat/chats#list-chats)
* [Shortcuts](https://developer.zendesk.com/rest_api/docs/chat/shortcuts#list-shortcuts)
* [Triggers](https://developer.zendesk.com/rest_api/docs/chat/triggers#list-triggers)
* [Bans](https://developer.zendesk.com/rest_api/docs/chat/bans#list-bans) (Incremental)
* [Departments](https://developer.zendesk.com/rest_api/docs/chat/departments#list-departments)
* [Goals](https://developer.zendesk.com/rest_api/docs/chat/goals#list-goals)
* [Skills](https://developer.zendesk.com/rest_api/docs/chat/skills#list-skills)
* [Roles](https://developer.zendesk.com/rest_api/docs/chat/roles#list-roles)
* [Routing Settings](https://developer.zendesk.com/rest_api/docs/chat/routing_settings#show-account-routing-settings)