# Zendesk Chat

### Connect to Zendesk Chat

1\. Go to the **Resources** page and click the <img src="https://3574406564-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MB_fx7PCUqvFEdrucJC%2Fuploads%2Fct5RJC2cjHhrvymOWWGx%2Fimage.png?alt=media&#x26;token=b4ff0c44-5510-49d1-97dd-a155af254113" alt="" data-size="line">  button.&#x20;

2\. Select **Zendesk Chat**.

3\. Enter your account credentials and click **Connect**.&#x20;

* **`Access Token`**: Follow the instructions [here](https://developer.zendesk.com/rest_api/docs/chat/auth) to generate the Access Token.&#x20;
* **`Start Date`**: Retrieve data after this date. The date should be UTC date and time in the format 2017-01-25T00:00:00Z.
* **`Subdomain`**(Optional)

4\. Choose tables to import and click **Finish Setup**.&#x20;

5\. You will see a  <img src="https://3574406564-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MB_fx7PCUqvFEdrucJC%2F-MgBh5PshcmRFk38itib%2F-MgBo4LSmdK4OS-NqLZy%2Fsyncing.png?alt=media&#x26;token=452494f9-e4be-48fa-9644-bee7d969c46c" alt="" data-size="line"> icon next to your resource. It may take a few minutes to several hours depending on the data size and the number of your tables. Once your data is ready, you will receive a notification email.&#x20;

### Supported table <a href="#output-schema" id="output-schema"></a>

* [Accounts](https://developer.zendesk.com/rest_api/docs/chat/accounts#show-account)
* [Agents](https://developer.zendesk.com/rest_api/docs/chat/agents#list-agents) (Incremental)
* [Agent Timelines](https://developer.zendesk.com/rest_api/docs/chat/incremental_export#incremental-agent-timeline-export) (Incremental)
* [Chats](https://developer.zendesk.com/rest_api/docs/chat/chats#list-chats)
* [Shortcuts](https://developer.zendesk.com/rest_api/docs/chat/shortcuts#list-shortcuts)
* [Triggers](https://developer.zendesk.com/rest_api/docs/chat/triggers#list-triggers)
* [Bans](https://developer.zendesk.com/rest_api/docs/chat/bans#list-bans) (Incremental)
* [Departments](https://developer.zendesk.com/rest_api/docs/chat/departments#list-departments)
* [Goals](https://developer.zendesk.com/rest_api/docs/chat/goals#list-goals)
* [Skills](https://developer.zendesk.com/rest_api/docs/chat/skills#list-skills)
* [Roles](https://developer.zendesk.com/rest_api/docs/chat/roles#list-roles)
* [Routing Settings](https://developer.zendesk.com/rest_api/docs/chat/routing_settings#show-account-routing-settings)