Zendesk Chat

Connect to Zendesk Chat

1. Go to the Resources page and click the button.

2. Select Zendesk Chat.

3. Enter your account credentials and click Connect.

• Access Token: Follow the instructions here to generate the Access Token.

• Start Date: Retrieve data after this date. The date should be UTC date and time in the format 2017-01-25T00:00:00Z.

• Subdomain(Optional)

4. Choose tables to import and click Finish Setup.

5. You will see a icon next to your resource. It may take a few minutes to several hours depending on the data size and the number of your tables. Once your data is ready, you will receive a notification email.

Supported table

• Accounts

• Agents (Incremental)

• Agent Timelines (Incremental)

• Chats

• Shortcuts

• Triggers

• Bans (Incremental)

• Departments

• Goals

• Skills

• Roles

• Routing Settings