Freshdesk

1. Connect to Freshdesk

1. Go to the Resources page and click thebutton.

2. Select Freshdesk.

3. Enter your account credentials and click Connect.

• Domain

• API Key (Find your API Key here)

4. Choose tables to import and click Finish Setup.

5. You will see a icon next to your resource. It may take a few minutes to several hours depending on the data size and the number of your tables. Once your data is ready, you will receive a notification email.​

2. Available Tables

• Agents

• Companies

• Contacts (Native Incremental Sync)

• Conversations

• Groups

• Roles

• Satisfaction Ratings

• Skills

• Surveys

• Tickets (Native Incremental Sync)

• Time Entries