# Freshdesk

## 1. Connect to Freshdesk <a href="#id-1.-connect-to-bigcommerce" id="id-1.-connect-to-bigcommerce"></a>

1\. Go to the **Resources** page and click the<img src="https://3024471318-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MB_fx7PCUqvFEdrucJC%2Fuploads%2Fct5RJC2cjHhrvymOWWGx%2Fimage.png?alt=media&#x26;token=b4ff0c44-5510-49d1-97dd-a155af254113" alt="" data-size="line">button.

2\. Select **Freshdesk**.

3\. Enter your account credentials and click **Connect**.&#x20;

* Domain
* API Key (Find your API Key [here](https://support.freshdesk.com/support/solutions/articles/215517))

4\. Choose tables to import and click **Finish Setup**.

5\. You will see a<img src="https://3574406564-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MB_fx7PCUqvFEdrucJC%2F-MgBh5PshcmRFk38itib%2F-MgBo4LSmdK4OS-NqLZy%2Fsyncing.png?alt=media&#x26;token=452494f9-e4be-48fa-9644-bee7d969c46c" alt="" data-size="line"> icon next to your resource. It may take a few minutes to several hours depending on the data size and the number of your tables. Once your data is ready, you will receive a notification email.​

## 2. Available Tables <a href="#id-3.-available-tables" id="id-3.-available-tables"></a>

* [Agents](https://developers.freshdesk.com/api/#agents)
* [Companies](https://developers.freshdesk.com/api/#companies)
* [Contacts](https://developers.freshdesk.com/api/#contacts) (Native Incremental Sync)
* [Conversations](https://developers.freshdesk.com/api/#conversations)
* [Groups](https://developers.freshdesk.com/api/#groups)
* [Roles](https://developers.freshdesk.com/api/#roles)
* [Satisfaction Ratings](https://developers.freshdesk.com/api/#satisfaction-ratings)
* [Skills](https://developers.freshdesk.com/api/#skills)
* [Surveys](https://developers.freshdesk.com/api/#surveys)
* [Tickets](https://developers.freshdesk.com/api/#tickets) (Native Incremental Sync)
* [Time Entries](https://developers.freshdesk.com/api/#time-entries)