FAQ

General

What does Acho Studio do?

Acho Studio helps you manage data assets with no coding.

Who are the people using Acho Studio?

All teams working at marketing, sales, operations, finance and IT departments can use Acho Studio to integrate, store, process, and analyze their data.

What can you do with Acho Studio?

Most server-side database management tasks can be done on Acho Studio, things such as data storage, migration, testing, monitoring, backup & recovery, ELT etc.

Can I have a try?

Sure! Acho Studio is free to sign up. No credit card is required. You can use most features within the free tier limit. Try not processing a big dataset during your evaluation period.

How does Acho Studio compare to other data warehouses such as Amazon Redshift and Snowflake?

Acho Studio is designed for data workers to manage data assets themselves. The Admin of Acho Studio project is not necessarily a member from the IT team. After setting up connection with the database, there is minimal amount of coding involved.

Pricing

How is my usage calculated?

Acho meters your usage including data loading, transformation, download, pipeline updates, and visualization. Each account's usage is calculated in the back end, and it can be found in your account's profile page.

What if i go over my free tier's limit?

Once you over the free tier's limit, you will be unable to further process your data. Your data however will continually be stored on our cloud server. You may come back in the next monthly cycle or you may upgrade to a standard/pro account that will grant you more usage each month.

Security

Is Acho Studio secure? Where is my data stored?

At Acho, we take security very seriously. For more details, please visit our security status page.

Technical

Why is my data not displaying after upload/connection?

For flat file, this typically happens when your file format is not supported. Please make sure that your file has

  • Fewer than 10,000 columns

  • valid header name for each column (only letters, numbers, or underscores)

  • valid file delimiter: comma (","), tab ("\t"), pipe ("|"), semicolon (";")

What if I want to perform a transformation that Acho Studio does not have?

This is when the "SQL editor" comes in handy. You can always write a SQL query for the table in your project just like you'd do on any other places. Check our "supported SQL queries" for reference.

I have a task that needs to be automated, is Acho Studio for me?

Yes, we have been building automation solutions for teams sizing from 1 to 500. Acho Studio is great for building connectors and automation features. If you have some task that needs to be automated, please send us an email with detailed description.

Can I use Acho Studio on-prem?

The short answer is no as of 11/02/2020. Most Acho’s features require a cloud environment in the backend to work.

What is a project table?

A project table is like a tab on your browser. You can perform various actions on each view without making changes to the original database. To understand each component on Acho studio, please visit the create a table tab for more details.

I have a question that’s not included above.

Please send it to contact@acho.io. We’ll get back to you within a day!